EU CITIZENS - If you are a citizen of EU, please call us on +386-51-346-955 to assist you with your order processing.
The company offers special care for the security of your personal data. All personal data provided is treated confidentially and is used only for the purpose for which it was provided. We manage your personal data with the utmost care, taking into account the applicable legislation and the highest standards of their treatment. We take care of the security of your personal data, among other things, with appropriate organizational measures, work procedures and advanced technological solutions, as well as external experts in order to protect your personal data as effectively as possible. We use an appropriate level of protection and reasonable physical, electronic and administrative measures to protect the data collected against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of personal data or unauthorized access to personal data that has been transferred, stored or otherwise. processed.
- contact information of the company,
- the purposes, bases and types of processing of different types of personal data of individuals,
- retention time of individual types of personal data,
- the rights of individuals with regard to the processing of personal data,
- the right to lodge a complaint concerning the processing of personal data,
2) Personal data collected by the company
If you are only a visitor to the website, we only collect information about you using cookies. If you are a user of services or a subscriber of services offered by the company, we also collect other personal data about you that we need to perform the services that you have ordered or. you use. This personal information is:
name and surname (at the time of the purchase process - due to delivery)
email (for notification)
contact phone - due to delivery or at your request for information
data for issuing an offer according to demand (tax number, i e company ...)
3) Personal data controller
4) Categories of individuals whose personal data are processed
5) Purposes of processing and bases for data processing
5.1. Contract processing:
As part of the exercise of contractual rights and fulfillment of contractual obligations, the company processes your personal data for the following purposes: identification of the individual, preparation of an offer, conclusion of a contract, provision of ordered services, notification of possible changes, additional details and instructions for using services. , objections or complaints, billing for services and for other purposes necessary for the implementation or conclusion of a contractual relationship between the company and the individual.
When billing for services, on the basis of tax regulations, we obtain and process your address for the correct issuance of the invoice.
5.2. Processing by law:
On the basis of a legitimate interest, we use your personal data to detect and prevent fraudulent use and misuse of services, further to ensure the stable and secure operation of our system and services, as well as to implement information security measures, meet service quality requirements and detect technical system and service failures.
Based on a legitimate interest, we also use your personal data for the purposes of possible enforcement, judicial and extrajudicial recovery.
In accordance with the General Regulation, in the event of suspected abuse, the company may process data on individuals to an appropriate and proportionate extent for the purpose of identifying and preventing possible fraud or abuse and may, if appropriate, pass this information on to other service providers, business partners and the police. , the public prosecutor's office or other competent authorities. In order to prevent future abuses or frauds, data on the history of identified abuses or frauds in connection with an individual, which includes data on the subscription relationship and, for example, IP address, may be kept for five years after the termination of the business relationship.
5.3. Processing on the basis of consent for the processing of personal data:
The processing of data may also be based on your consent given to the company.
Withdrawal or change of consent only applies to data processed on the basis of your consent. Your last consent given to us is valid. The possibility of revoking the consent does not constitute a right of withdrawal in the business relationship of the individual with the company.
The data for which your consent has been given are processed in the absence of revocation up to two years after the termination of the business relationship with the company.
6) Restrictions on the transmission of personal data
If necessary, we will authorize other companies and individuals to perform certain works that contribute to our services. In such a case, the company may also provide personal data to such carefully selected external processors who will enter into a contract with the company for the processing of personal data or the same agreement or other binding document (hereinafter: "Processing Agreement"). We will provide or make available to external processors such data only to the extent required for a specific purpose. This data may not be used by the external processor for any other purpose, provided that it meets at least all the standards for the processing of personal data provided for by the applicable legislation. External processors are contractually obliged by the company to respect the confidentiality of your personal data.
On the basis of a reasoned request, companies also provide personal data to the competent state authorities, which have a legal basis for this. Kakadu d.o.o. will e.g. respond to requests from courts, law enforcement and other national authorities, which may include national authorities from another EU Member State.
7) Period of retention of personal data
The data retention period is determined by the category of the individual data. The data are kept for as long as necessary to achieve the purpose for which they were collected or further processed, or until the expiration of the statute of limitations for the fulfillment of obligations or the legally prescribed retention period.
Billing data and related contact data on individuals may be kept for the purpose of fulfilling contractual obligations until the full payment of the service or until the expiration of the statute of limitations in relation to an individual claim, which may amount to one to five years. The invoices shall be kept for 10 years after the end of the year to which the invoice relates in accordance with the law governing value added tax.
Other data obtained on the basis of your consent are kept for the duration of the business relationship and for 2 years after the termination, unless the law stipulates a longer retention period. If the individual who gave consent for the processing of personal data has not entered into a business relationship with us, his consent is valid for 2 years from its submission or until its revocation.
At the end of the retention period, the data is deleted, destroyed, blocked or anonymous.
destroyed, blocked or anonymised, unless otherwise provided by law for each type of data.
8) Rights of Individuals in relation to the processing of personal data
We guarantee the exercise of your rights in relation to the processing of your personal data without undue delay. We will decide on your request within one month of receiving your request. In case of complexity and a large number of requests, the deadline can be extended by a maximum of two additional months. If we extend the deadline, we will notify you of any such extension within one month of receiving the request, together with the reasons for the delay.
Requests regarding the exercise of your rights are accepted by e-mail kakad[email protected] or by mail to Kakadu doo, Pilonova 34, Ljubljana
When you submit a request by electronic means, we will provide you with the information by electronic means whenever possible, unless you request otherwise.
Where there is a legitimate doubt as to the identity of the data subject, we may request the provision of additional information necessary to confirm the identity of the data subject.
If the data subject's requests are manifestly unfounded or excessive, in particular because they are repeated, the undertaking may:
- charge a reasonable fee, taking into account the administrative costs of providing the information or communication or implementing the required action, or
- refuse to act on the request.
We grant you the following rights in relation to the processing of your personal data:
(i) the right of access to data
(ii) the right of rectification
(iii) the right to erasure (the “right to be forgotten”)
(iv) the right to restrict processing
(v) the right to data portability
(vi) the right to object
(i) the right of access to data
You always have the right to know whether personal data is being processed in relation to you and, if so, access to personal data and the following information:
- processing purposes,
- types of personal data processed,
- users or categories of users to whom personal data have been or will be disclosed,
- the envisaged retention period of the personal data or, if that is not possible, the criteria used to determine that period,
- the existence of a right to require the controller to correct or delete personal data or to restrict the processing of your personal data, or the existence of a right to object to such processing,
- the right to lodge a complaint with the supervisory authority,
- where personal data is not collected from you, all available information regarding their source.
(ii) the right of rectification
You have the right to rectify inaccurate personal data concerning you without undue delay and, taking into account the purposes of the processing, the right to supplement incomplete personal data, including the submission of a supplementary statement.
(iii) the right to erasure (the “right to be forgotten”)
You have the right to have our personal data deleted without undue delay when one of the following reasons applies:
- where personal data are no longer necessary for the purposes for which they were collected or otherwise processed,
- where you revoke the consent on the basis of which the processing takes place, there is no other legal basis for the processing,
- where you object to the processing of the data and there are no overriding legitimate reasons for processing them,
- where personal data have been processed unlawfully,
- when personal data must be deleted in order to fulfill a legal obligation in accordance with EU law or the Slovenian legal order.
he right to restrict processing
You have the right to limit the processing of your personal data when one of the following cases applies:
- when you dispute the accuracy of the data, for a period which allows us to verify the accuracy of the personal data,
- the processing is illegal and you oppose the deletion of personal data and instead request a restriction on their use,
- we no longer need your personal data for the purposes of processing, but you need it to assert, enforce or defend legal claims,
- if you have lodged an objection to processing based on the legitimate interests of the company until it has been verified that our legitimate reasons outweigh your reasons.
Where the processing of your personal data has been restricted in accordance with the preceding paragraph, such personal data, with the exception of their storage, shall be processed only with your consent, either to assert, enforce or defend legal claims or to protect the rights of another natural or legal person.
We are obliged to inform you before the restriction on the processing of your personal data is lifted.
(v) the right to data portability
You have the right to receive your personal data provided to us in a structured, commonly used and machine-readable form, and the right to pass this data on to another controller without being hindered by the company when processing is based on your consent. and processing is performed by automated means. At your request, where technically feasible, personal data may be transferred directly to another controller.
(vi) the right to contract
When we process your data on the basis of a legitimate interest for marketing purposes, you may object to such processing at any time.
We will stop processing your personal data unless we prove compelling reasons for the processing that outweigh your interests, rights and freedoms, or for asserting, enforcing or defending legal claims.
9) The right to lodge a complaint regarding the processing of personal data
Any complaint regarding the processing of your personal data can be sent to the e-mail address [email protected] or by mail to Kakadu d.o.o., Pilonova 34 1000 Ljubljana.
In the event that we do not decide on your request within the legal deadline or reject your request, you have the option of filing a complaint with the Information Commissioner.
You also have the right to lodge a complaint directly with the Information Commissioner if you believe that the processing of your personal data violates Slovenian or EU regulations in the field of personal data protection.
If you have exercised your right of access to the data and after receiving the decision you believe that the personal data you have received is not the personal data you have requested or that you have not received all the requested personal data, you can lodge a reasoned complaint with the Information Commissioner. at the company within 15 days. We need to decide on your appeal as a new request within five business days.
0) Final provisions
General business conditions of the children's online store Kakadu.si
The sale and delivery of goods is in principle only possible on the territory of the Republic of Slovenia. By agreement, we can also deliver the goods abroad.
The Kakadu.si children's store operates in accordance with the Consumer Protection Act.
Prices and up-to-date data
All product prices in the online children's store include 22% VAT. Prices are in euros (EUR). The prices on the Kakadu.si children's store website are valid at the time of placing the order and are valid until the day the new price list is published. Prices are valid only for purchases through the online children's store Kakadu.si. The price does not include delivery.
VAT payers are also required to provide their tax number at the time of purchase.
The provider - children's store Kakadu.si tries to take care of the up-to-dateness and correctness of the information provided online. Nevertheless, the characteristics of the items, the delivery time and the price change, so there is a minimal possibility that the provider may not correct the data on the websites at the same time as the change. In such a case, the customer is notified of the changes and allows the cancellation or replacement of the ordered item.
Orders through the online children's store Kakadu.si
Ordering takes place via the Internet 24 hours a day, every day of the year. The consumer selects and orders the products available to him in the online store, classified into categories. We accept orders via purchases in the online children's store kakadu.si and via e-mail [email protected].
After placing the order, the buyer receives a notification by e-mail that the order has been accepted. It lists the products and quantities selected by the customer. Accepted orders are considered irrevocable and will be executed.
Orders via e-mail [email protected]
Orders via e-mail [email protected] must necessarily contain the name and surname of the addressee / payer, street, postal code and place; contact telephone number and e-mail address; Item name and other necessary specifications such as color, size, etc.
After placing the order, the buyer receives a notification by e-mail that the order has been accepted. It lists the products and quantities selected by the customer. Accepted orders are considered irrevocable and will be executed. In case you want to withdraw from the order, please inform us no later than 6 hours after placing the order by e-mail [email protected].
The online children's store Kakadu.si reserves the right to reject an order for which it finds that it cannot carry it out under the stated conditions and data at its disposal. If the buyer would have already paid according to the proforma invoice, in this case we will transfer the entire purchase price, including delivery costs, to the next working day.
Sometimes it happens that the customer in case of payment of the pro forma invoice makes a mistake and pays more. We refund overpaid amounts, but we have related bank charges through the fault of the buyer.
Therefore, we decided not to return the difference to the transaction account in the case of overpayment of small amounts of up to 2.00 euros, but to create a code in the amount of the overpayment, which customers can use in six months. That is, we charge the customer the cost of the return.
100% safe purchase, the right to withdraw from the purchase, return of goods.
INFORMATION ABOUT THE COMPANY COMPLAINT PROCEDURE
At Kakadu, we strive for customer satisfaction and continuous improvement in the quality of our business, however, our conduct may be different from your expectations. If this happens and you would like to file a complaint, we have prepared options for you.
- Customers can submit complaints in writing to the headquarters of Kakadu d.o.o., Pilonova 34, 1000 Ljubljana, or via e-mail [email protected].
- We will respond to your complaints as soon as possible - no later than 30 days after receiving the complaint.
- Your appeal will be decided by a two-member commission, which is composed of the director of the company for each appeal.
- For all clarifications regarding the information on the appeal procedure, you can contact the headquarters of our company or by phone 051-346-955.
- The District Court in Ljubljana has jurisdiction over unresolved disputes. However, we hope that you will contact us before using this channel. We believe we will find an easier solution for both sides.
DISPUTES AND PROBLEMS
Kakadu respects the legislation on consumer protection and strives to become the friendliest children's store in Slovenia. We really don't want conflicts. In case of problems, please call us immediately on 051-346-955, send an email to email@example.com. The procedure is, of course, confidential. We are aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs incurred in resolving the dispute, which is also the main obstacle to the consumer not initiating a dispute in court. We therefore strive to the best of our ability to resolve any disputes out of court and amicably. The dispute resolution process is described in detail in the chapter above. The District Court in Ljubljana has jurisdiction over unresolved disputes.
ONLINE DISPUTE RESOLUTION
A special regulation of the European Union has established a new system for resolving disputes related to online purchases on the territory of the entire EU, from 15 February 2016 onwards, with the help of the ODR website.
Kakadu has an effective system for handling complaints, in accordance with the provisions of the Out-of-Court Consumer Dispute Resolution Act, it does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes.
Kakadu, as a provider of goods and services that deals with online commerce in the territory of the Republic of Slovenia, publishes an electronic link to the online consumer dispute resolution platform (SRPS) on its website. The platform is available to consumers at the electronic link http://ec.europa.eu/odr.
That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.
RETURN OF ITEMS
In the case of distance contracts, the consumer has the right to inform the company within 14 days of receiving the goods that he is withdrawing from the contract, without having to give a reason for his decision. The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods.
Kakadu allows its customers an extended - as much as 44 days deadline to let us know that you are withdrawing from the contract for no apparent reason.
Please inform us in writing about the intended return of the product (withdrawal from the contract) to the contact e-mail [email protected] or via the form at this link.
If you have already received the purchased product - and the purchased product does not suit you and you would like to return it, then send it to Kakadu d.o.o., Celovška cesta 280, 1000 Ljubljana, at your expense. You can also return the product at the branch office in Ljubljana (Kakadu Mercator Šiška, Cesta Ljubljanske Brigade 33; working hours are between Monday and Saturday between 9 am and 9 pm)
The return shipment of the returned goods to the address of the company Kakadu d.o.o., Celovška 280, 1000 Ljubljana must be delivered within a further 14 days from the notification. The same deadline applies if you bring the product back to the branch. The buyer therefore has 44 days to notify the return of the product and a further 14 days to actually return it or. sends.
In case of withdrawal from the contract, Kakadu returns all received payments for products - with the same means of payment - as soon as possible or no later than 14 days after receiving the notice of withdrawal from the contract (unless you wish otherwise) (email us at [email protected]).
Products that are subject to return must be unused, undamaged and in the original undamaged packaging with all attached documentation.
The bidder is not obliged to accept consignments with redemption or consignments that do not meet the bidder's general terms and conditions.
All packages that will be sent to our address with payment after collection or. Postage paid by the addressee will be rejected and returned to the sender at his expense.
In addition to the shipment, please enclose an invoice for the purchased product, your data and the desired method of refunding the purchase price, which can be via the delivery service, payment on the bank account or in our branch.
Replacing a product is actually first returning a product, which of course must be in its original packaging, unused and undamaged. See above. Then it’s about buying another product.
In case of changing the product - you can change the product free of charge in the Kakadu Šiška store (Cesta Ljubljanske Brigade 33).
In the case of exchanging the product online, the customer is charged the cost of returning the goods. Cockatoo, on the other hand, pays the cost of shipping the new product. Example: A customer buys a product that costs 50 euros and pays 2.5 euros for delivery. When exchanging goods, its additional cost is 2.5 euros.
MATERIAL ERROR AND WARRANTY AND EXERCISE OF RIGHTS UNDER THIS TITLE
The consumer may claim defects in the purchased goods from the warranty or from the factual defect, as provided by the Consumer Protection Act - ZVPOt. He can make a claim for a material defect for any purchased product that has a warranty or no warranty. Thus, due to a defect in a product for which a warranty has been given, the consumer can exercise the rights arising from a material defect, and the same can be decided when he does not want to claim a warranty for the product for which a warranty has been given. Due to a material defect, the consumer can complain about the defect to the seller within 2 months from the discovery of the material defect, or within 2 years when the goods were taken over by the buyer. When exercising the rights under this title, the consumer must describe the defect in more detail to the trader in the defect notice and allow the seller to inspect the product. If the defect is not disputed, the trader must comply with the consumer's claim as soon as possible and at the latest within 8 days. However, if there is a dispute about the defect, the trader must give the consumer a written answer within 8 days. The consumer may request at his own discretion: rectification of the defect, refund of the amount paid in proportion to the defect, replacement of the goods or refund of the amount paid.
The defect is material: if the thing does not have the properties necessary for its normal use or for marketing; if the thing does not have the properties necessary for the special use for which the buyer is buying it, but which was known to the seller or should have been known to him; if the thing does not have properties and qualities that have been explicitly or tacitly agreed or prescribed; if the seller has delivered a thing that does not match the pattern or model, unless the pattern or model was shown for notice only. The suitability of goods for normal use shall be assessed in the light of normal goods of the same type and taking into account any seller's statements on the characteristics of the goods made by the seller or manufacturer, in particular through advertising, product presentation or indications on the goods themselves.
The guarantee can be claimed by the consumer for products for which a guarantee is obligatory as determined by the Rules on Goods, for which a guarantee for faultless operation is issued (OJ RS, No. 14/12). Of course, it is possible that the guarantee is also offered voluntarily for additional products or services.
During the warranty period, the consumer may request from the guarantor: free rectification of the defect, if the rectification of the defect is not possible within a total period of 45 days, the consumer may request a replacement for a new free product. The seller must be notified of the defect within the specified time limits, the consumer must describe the defect in detail in the notice, the seller must have the opportunity to inspect and assess the defect, the consumer must state what he wants from the claim, the seller must respond to the consumer within 8 days - both if you comply with the request and if you do not agree with the claim or warranty.
Complaints about the item are possible by submitting an invoice or a completed warranty card.
1. If your product has a defect that is not due to your improper use or. the error is not the result of your action, you can send us a claim. Send the request to the e-mail address [email protected].
2. In the e-mail, explain to us as clearly as possible the reason for filing a complaint, so that we can resolve your complaint as easily as possible. Next to it, write down your data (name and surname and address) and contact number, where we will be able to inform you about the progress of resolving the complaint.
3. We will order the collection of the package for the advertised product. Attach a copy of the invoice with your package and your product defect description. Please pack the product in suitable protective packaging so that it arrives to us undamaged.
4. When the product with all the accompanying documentation arrives at the address of Kakadu d.o.o. it will be reviewed by the complaints department. Depending on the content of the described error and the findings of the complaint review, we will contact you as soon as possible and inform you of the further procedure. During the procedure, the complaint service may offer you the repair of the product, replacement of the product or refund of the purchase price, including shipping costs incurred at the time of ordering.