Complaints record

In order to get your case dealt with as quickly as possible, we kindly ask you to take a few minutes to fill in the form below. We will contact you as soon as possible to discuss the next steps.

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Name and surname*

Name Last name

E-mail*

Telephone number*

Your telephone number will allow us to communicate more quickly or to obtain additional information.

Address*

Street and house number Postal code City Country

Date of purchase*

For online orders, please indicate the date of the order.

Account number*

For in-store purchases, please find on your invoice: MC-Store-XXXX. For online purchases, please search: SK-3-XXXX.

Brand of the product complained about*

Name of the item*

Use the name of the item as it appears on the invoice. You can also write the code that appears on the invoice.

Description of the problem*

Please describe the problem you are experiencing with your chosen product.

Serijska številka kolesa

Serijska številka se nahaja na zunanji strani škatle – na nalepki in na spodnjem delu okvirja kolesa.

Fotografije*

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Poškodovan/nepopoln izdelek prosim poslikajte. Na fotografiji mora biti razvidno: stanje embalaže reklamiranega artikla (ne velja za obutev), celotna vsebina artikla, podrobno stanje napake. Pri proizvajalcu PRO SWIM priložite tudi fotografijo datuma proizvodnje artikla.

Video

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Choice of discharge in case of approval:*

If the complaint is approved, I choose the option above.

Information for refunding the purchase price*

If you ordered the item online and paid cash on delivery or by bank transfer to our TRR account, we kindly ask you to enter your bank account above.

Consent*

I have read and agree to the Complaints Handling Terms and Conditions*

COMPLAINTS
1. DAMAGED CONSIGNMENTS
If you notice that the packaging shows signs of opening or that the packaging or contents are physically damaged when you receive the shipment, please tell us immediately. The Supplier must report any damage caused by transport to the delivery service within 7 calendar days of delivery of the parcel to the Customer.
Please fill in the form above, and it is essential to include photos of the outer packaging, DPD labels with the sender's and recipient's details, a photo of the inner packaging and photos of the damaged contents of the parcel
Please also send us a completed and signed declaration of damage from the consignee to [email protected]. The declaration can be found at HERE.

2.INCOMPLETE CONSIGNMENTS
If, upon receipt of your shipment, you notice that the contents are missing or that the goods you have received are not the same as the goods you ordered, please notify us immediately at: [email protected]. Please refer to the order number in the email, attach photos of the outer packaging, a photo of the inside of the packaging and photos of all items received.

3. CLAIMING THAT GOODS OR SERVICES ARE NOT IN CONFORMITY, OR MISCONDUCT
The Buyer and the Consumer Buyer must notify the Provider of any non-conformity of the goods or material defects in the goods or any irregularity in the service provided, together with a precise description thereof and by providing a copy of the invoice or the details from which the purchase can be identified and the goods or service specified. The Buyer may exercise its rights under the guarantee of conformity of goods or material defects if it notifies the Supplier of the non-conformity or material defects in the goods or the irregularity in the service within the statutory time limit. The Buyer must allow the Supplier or the Supplier's agent or an authorised repairer appointed by the Supplier to inspect the goods or the service provided. The best way for the consumer to claim that the goods or the service are not in conformity is to fill in the form below.

If you send goods for inspection by post because of non-conformities or material defects, you must protect them properly to prepare them for safe transport. You may return the goods complained of by post to Kakadu d.o.o., Kakadu Warehouse, Celovška 280, 1000 Ljubljana. You can also bring the goods in person to the Kakadu store in Ljubljana, Supernova Šiška Shopping Centre, Cesta Ljubljanskih Brigad 33, during the store's opening hours. The easiest way is to enclose a confirmation of the submitted complaint form with the goods (is it possible to do it this way so that they receive a confirmation of the submission of the form together with the content?).

With regard to the mandatory guarantee for the conformity of goods and digital content or digital services and for defects in the service provided, the provisions of the Consumer Protection Act in force from time to time shall apply in relation to consumers, and the provisions of the Code of Obligations in force from time to time defining liability for material defects shall apply in relation to persons who are not considered consumers.

COMPULSORY GUARANTEE FOR THE CONFORMITY OF THE GOODS AND FOR DEFECTS IN THE SERVICES PROVIDED, AND COMPULSORY GUARANTEE FOR MATERIAL DEFECTS IN THE GOODS AND SERVICES PROVIDED

Compulsory guarantee for conformity of goods and defects in the service - applies to consumers
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Compulsory guarantee against material defects in goods and services - applies to non-consumers
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WARRANTY
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Signature*

By signing below, I certify that the above information is correct.

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Complaints record

Easy returns and
exchanges

Fast and reliable delivery

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Vaša košarica

Complaints record

Easy returns andexchanges

Fast and reliable delivery

Secure payment

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Vaša košarica

Easy returns and
exchanges